If you have any concerns or complaints, speaking with your child's Key Worker, Deputy Manager, or Nursery Manager is always a great starting point.
For Smiles Nursery Billingham:
Email: manager.billingham@smilesnursery.co.uk
Phone: 07473455295
For Smiles Nursery Norton:
Email: manager.norton@smilesnursery.co.uk
Phone: 07473455022
If you feel your concern has not been resolved, or if it is not appropriate to discuss the matter with the nursery staff, please feel free to contact one of our Company Directors:
Maxine Leech
Email: maxine.leech@smilesnursery.co.uk
Jennifer Franklin
Email: jennifer.franklin@smilesnursery.co.uk
We are committed to ensuring that any concerns you may have are addressed professionally and with care.
Complaints and Compliments Policy[14] (doc)
DownloadSometimes you may feel you would like to speak to Ofsted, and that ok they are there to help.
If you ever feel the need to share your thoughts or concerns about our nursery, whether positive or otherwise, you are welcome to contact Ofsted directly. They are there to support both parents and childcare providers, ensuring the highest standards of care are maintained. We value open communication and are always here to discuss any issues or feedback you may have. However, if you prefer, reaching out to Ofsted is perfectly acceptable, they are there to support you.